Reading Between the Lines
Me: I'd like to make an appointment.
Phone Lady: Have we ever seen you before?
Translation: Do I have to be nice to you because you will recognize me in the grocery store?
Me: I'm new to the area, so no.
Phone Lady: I just want you to be aware that we don't have a new patient appointment open until the 3rd week in May. Will that be ok?
Translation: Please don't make me do the computer work needed to put you into the system and frankly, we don't want/need any more people coming in here to cause us to get off our large butts and do actual work. Please find someone else who might like you more.
Me: Do I have a choice?
Phone Lady: No, but if you don't want to wait you can find another doctor who might be able to see you sooner.
Translation: Please go elsewhere. PLEASE.
Me: Would you like me to find another doctor, or are you capable of seeing me during the 3rd week of May?
Phone Lady: What day would you prefer?
Phone Lady: The doctor only works Monday through Thursday.
Translation: Nothing you request will be met with an acceptance or helpful answer.
Me (thinking -- that's shocking the doctor and I have the same schedule): Ok -- well, I'm fairly open that week -- seeing as it is 5 weeks away -- why don't we look at times and see if a day falls out because of the time. What do you have mid-day?
Phone Lady: 11am on the 15th?
Phone Lady: What are all your personal details? (this is not an exact quote, but you get the idea -- she asks for name, number, breast size, insurance company)
Phone Lady: Just so you know, the doctor is no longer taking new patients with XYZ insurance; but since I already have you in the system, he'll see you.
Translation: It will be harder to delete you and you seem like the kind of woman who may hurt me if I cancel this appointment in 5 weeks since I've been such an ass thus far.
Me: Is that information I need? Does it affect me or my appointment at all?
Phone Lady: Well...............................No.
Me: Good. Let's move on then. See you next month.
Now, I must ask -- do these people sound like they want my business? Do we think I need a new doctor? Is it wrong to want to find a new doctor and not cancel this appointment and just stand them up?